Gaya APA
Tjiptono, F., CHANDRA, G.
(2007).
SERVICE, QUALITY & SATISFACTION
(
2)
.
Yogyakarta:
ANDI.
Gaya MLA
Tjiptono, Fandy., CHANDRA, Gregorius.
"SERVICE, QUALITY & SATISFACTION".
2
Yogyakarta:
ANDI,
2007.
Text.