Gaya APA

Hayler, R. (2007). SIX SIGMA FOR FINANCIAL SERVICES; How Leading Companies Are Driving Result with Lean, Six Sigma, and Process Management . New York: MCGRAW-HILL.

Gaya MLA

Hayler, Rowland. "SIX SIGMA FOR FINANCIAL SERVICES; How Leading Companies Are Driving Result with Lean, Six Sigma, and Process Management". New York: MCGRAW-HILL, 2007. Text.