Gaya APA

Goetsch, D, L., Davis, S, B. (2006). QUALITY MANAGEMENT; Introduction to Total Quality Management for Production, Processing, and Service (5th). New Jersey: PEARSON PRENTICE HALL.

Gaya MLA

Goetsch, David, L.., Davis, Stanley, B.. "QUALITY MANAGEMENT; Introduction to Total Quality Management for Production, Processing, and Service". 5th New Jersey: PEARSON PRENTICE HALL, 2006. Text.