Gaya APA

FITZSIMMONS, J, A., FITZSIMMONS, M, J. (2014). SERVICE MANAGEMENT; Operations, Strategy, Information Technology (8th). New York: MCGRAW-HILL.

Gaya MLA

FITZSIMMONS, James, A.., FITZSIMMONS, Mona, J.. "SERVICE MANAGEMENT; Operations, Strategy, Information Technology". 8th New York: MCGRAW-HILL, 2014. Text.