Gaya APA
Fandy, T., CHANDRA,Gregorius, .
(2011).
SERVICE, QUALITY DAN SATISFACTION
(
3)
.
Yogyakarta:
ANDI.
Gaya MLA
Fandy, Tjiptono., CHANDRA,Gregorius, .
"SERVICE, QUALITY DAN SATISFACTION".
3
Yogyakarta:
ANDI,
2011.
Text.