Gaya APA

Michelli, J, A. (2014). LEADING THE STARBUCKS WAY; 5 Principles for Connecting with Your Customers, Your Products, and Your People . New York: MCGRAW-HILL.

Gaya MLA

Michelli, Joseph, A.. "LEADING THE STARBUCKS WAY; 5 Principles for Connecting with Your Customers, Your Products, and Your People". New York: MCGRAW-HILL, 2014. Text.