Gaya APA

BLAZEY, M, L. et al (1999). INSIGHTS TO PERFORMANCE EXCELLENCE IN EDUCATION 1999 : An Inside Look at the 1999 Baldrige Award Criteria for Education . United States: ASQ.

Gaya MLA

BLAZEY, Mark, L. et al. "INSIGHTS TO PERFORMANCE EXCELLENCE IN EDUCATION 1999 : An Inside Look at the 1999 Baldrige Award Criteria for Education". United States: ASQ, 1999. Text.