Gaya APA

Fitzsmmons, J, A., FITZSIMMONS, M, J. (1994). SERVICE MANAGEMENT FOR COMPETITIVE ADVANTAGE . New York: MCGRAW-HILL INTERNATIONAL BOOK COMPANY.

Gaya MLA

Fitzsmmons, James, A.., FITZSIMMONS, Mona, J.. "SERVICE MANAGEMENT FOR COMPETITIVE ADVANTAGE". New York: MCGRAW-HILL INTERNATIONAL BOOK COMPANY, 1994. Text.