Gaya APA

FITZSIMMONS, J, A., FITZSIMMONS, M, J. (1994). SERVICE MANAGEMENT FOR COMPETITIVE ADVANTEG . New York: MCGRAW-HILL.

Gaya MLA

FITZSIMMONS, James, A.., FITZSIMMONS, Mona, J.. "SERVICE MANAGEMENT FOR COMPETITIVE ADVANTEG". New York: MCGRAW-HILL, 1994. Text.