Gaya APA
Lowenstein, M, W. (1995).
CUSTOMER RETENTION : An Integrated Process for Keeping Your Best Customers .
United States:
ASQ QUALIT PRESS.
Gaya MLA
Lowenstein, Michael, W.
"CUSTOMER RETENTION : An Integrated Process for Keeping Your Best Customers".
United States:
ASQ QUALIT PRESS,
1995.
Text.