Gaya APA

FREELAND, J, G. (2002). THE ULTIMATE CRM HANDBOOK: Strategies and Concept for Building Enduring Costomer Loyalty & Profitability . : .

Gaya MLA

FREELAND, John, G. "THE ULTIMATE CRM HANDBOOK: Strategies and Concept for Building Enduring Costomer Loyalty & Profitability". : , 2002. Handbook.