Gaya APA

Tjiptono, F., DIANA, A. (2003). TOTAL QUALITY MANAGEMENT (TQM) (5). Jakarta: GRAMEDIA PUSTAKA UTAMA.

Gaya MLA

Tjiptono, Fandy., DIANA, Anastasia. "TOTAL QUALITY MANAGEMENT (TQM)". 5 Jakarta: GRAMEDIA PUSTAKA UTAMA, 2003. Text.