Gaya APA

FITZSIMMONS, J, A., FITZSIMMONS, M, J. (1998). SERVICE MANAGEMENT: Operations, Strategy, and Information Technology (2nd). : .

Gaya MLA

FITZSIMMONS, James, A.., FITZSIMMONS, Mona, J.. "SERVICE MANAGEMENT: Operations, Strategy, and Information Technology". 2nd : , 1998. Text.