Gaya APA

FITZSIMMONS, J, A., FITZSIMMONS, M, J. (2006). SERVICE MANAGEMENT: Operations, Strategy, Information Technology (5th). Boston: MCGRAW-HILL.

Gaya MLA

FITZSIMMONS, James, A.., FITZSIMMONS, Mona, J.. "SERVICE MANAGEMENT: Operations, Strategy, Information Technology". 5th Boston: MCGRAW-HILL, 2006. Text.