Gaya APA
Tjiptono, F., CHANDRA,Gregorius, .
(2005).
SERVICE, QUALITY AND SATISFACTION
(
1)
.
Yogyakarta:
Apress.
Gaya MLA
Tjiptono, Fandy., CHANDRA,Gregorius, .
"SERVICE, QUALITY AND SATISFACTION".
1
Yogyakarta:
Apress,
2005.
Text.