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cover

SERVICE MANAGEMENT AND MARKETING : Managing the Moments of Truth in Service Competition

Komentar Penanda Masukan ke keranjang Bagikan
Gronroos, Christian
Tahun Terbit 1990
Penerbit LEXINGTON BOOKS
Edisi -
ISBN/ISSN 0669200352
Deskripsi Fisik ix + 298 p.; 22 cm
Judul Seri -
No. Panggil 658.8 GRO s
Ketersediaan 2
MARC Sitasi