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cover

DELIVERING QUALITY SERVICE; Balancing Customer Perceptions and Expectations

Komentar Penanda Masukan ke keranjang Bagikan
ZEITHAML, Valarie A. Parasuraman, A. Berry, Leonard L.
Tahun Terbit 1990
Penerbit THE FREE PRESS
Edisi -
ISBN/ISSN 9781439167281
Deskripsi Fisik xii + 226 p.; 23 cm
Judul Seri -
No. Panggil 658.8 ZEI d
Ketersediaan 4
MARC Sitasi